Plain-language summary
Cancel before the next renewal to stop future subscription charges. Setup, onboarding, customization, usage, advertising, and add-on fees are generally non-refundable after work begins or costs are incurred. This summary is subject to the full policy below and any different written purchase terms.
This Policy applies to purchases made directly through the DLS website or a DLS checkout page that links to it. If a separate signed agreement, statement of work, order form, or written offer states different refund or cancellation terms, that document controls for that purchase.
1. Pricing and authorization
The price, billing interval, setup charge, included features, trial or promotional terms, and any usage charges shown at checkout are the terms for that purchase. By completing checkout, you authorize DLS and its payment processor to charge the selected payment method for the disclosed one-time and recurring amounts, taxes, and approved usage or add-on charges.
2. Setup, onboarding, and activation fees
A setup, onboarding, activation, configuration, provisioning, or implementation fee is refundable only if (a) DLS has not begun work or incurred a non-recoverable third-party cost and (b) the refund request is received before work begins. Once DLS begins configuration, number provisioning, account setup, integration, customization, content preparation, or similar work, the fee is non-refundable except where required by law or expressly promised in writing.
3. Subscription fees
Subscription fees are billed in advance for the billing period shown at checkout. You may cancel at any time before the next renewal to prevent future recurring charges. Unless required by law or expressly stated at checkout, subscription charges are non-refundable after a billing period begins, and DLS does not provide prorated refunds for unused time.
After cancellation, service normally remains available through the end of the paid billing period unless access is suspended for unlawful use, security risk, material breach, chargeback, or nonpayment.
4. Add-ons, usage, and third-party costs
Fees for custom work, integrations, additional numbers, usage, calls, messages, domains, advertising, media, carrier registration, third-party licenses, and other add-ons are non-refundable once the work begins, the resource is provisioned, the usage occurs, or the cost is committed to a third party.
Advertising spend and platform fees are non-refundable after a campaign launches or the funds are committed, even if an advertisement is rejected, restricted, delayed, or does not produce the expected result.
5. Trials, guarantees, and promotions
A trial, satisfaction period, credit, promotional rate, or guarantee applies only when it is clearly stated on the applicable checkout or written offer. The stated eligibility requirements, deadline, and request method must be followed. Unless expressly stated, DLS does not offer a trial or guarantee.
6. Billing errors and duplicate charges
Report a suspected duplicate, unauthorized, or incorrect charge promptly and no later than 30 days after the charge appears, unless law provides a longer period. DLS may request information reasonably needed to investigate. If DLS confirms an error, it will correct the charge or issue the appropriate refund.
7. Service interruptions and credits
Third-party outages, carrier filtering, failed call forwarding, internet or DNS issues, customer configuration, API changes, scheduled maintenance, and events beyond DLS's reasonable control do not automatically qualify for a refund. DLS may issue a service credit or refund in its discretion when appropriate. Any credit is not an admission of liability and may be limited to the affected service period.
8. No outcome-based refunds
DLS does not issue refunds merely because a service did not generate a particular number of calls, messages, leads, appointments, customers, sales, revenue, rankings, advertising results, or other business outcome. Results depend on factors outside DLS's control.
9. How to cancel
- Submit a cancellation request through the DLS contact form or email [email protected].
- Include the business name, account email, and the service to cancel. Do not send full payment-card information.
- Submit the request before the next billing date. Cancellation is effective when DLS confirms receipt or when completed through an available self-service cancellation tool.
- Keep the cancellation confirmation for your records.
A request for support, a failed payment, removal of a payment method, or failure to use the service is not a cancellation. DLS will not intentionally make cancellation materially more difficult than enrollment.
10. How to request an eligible refund
Email [email protected] or use the contact form. Include the business name, account email, charge date, amount, and reason. Do not send a full card number or sensitive credentials.
Approved refunds are returned to the original payment method when reasonably possible. Financial institutions may take additional time to post the credit.
11. Chargebacks
Contact DLS first so it can investigate and attempt to resolve a billing concern. Nothing in this Policy limits a right you cannot waive under applicable law. DLS may suspend service while a chargeback is pending and may provide the payment processor with relevant transaction, consent, service, and communication records.
12. Changes
DLS may update this Policy prospectively by posting a revised effective date. Changes do not retroactively remove a refund right expressly provided at the time of purchase.
Contact
Digital Lead Software
[email protected]
(855) 899-2191
Contact form: digitalleadsoftware.com/contact