Contact us at (855) 899-2191 with questions about this policy.
Plain-language summary
A signed proposal or agreement controls the engagement. Capacity reservations, discovery, completed work, usage, licenses, and committed third-party costs are generally non-refundable. Contact us promptly about a suspected billing error or scope concern.
This Policy applies to purchases made directly through DLS or a DLS checkout that links to it. If a signed agreement, statement of work, order, or written offer provides different terms, that document controls.
1. Pricing and authorization
The price, billing schedule, deposit, milestones, retainer, included work, renewal, usage charges, and taxes shown at checkout or in the applicable agreement govern the purchase. By completing a purchase, you authorize DLS and its payment provider to charge the approved amounts to the selected payment method.
2. Discovery, setup, and implementation fees
Consulting and implementation work reserves professional capacity and may include discovery, design, configuration, development, testing, documentation, training, or vendor coordination. A deposit or setup fee is refundable only if DLS has not begun work, reserved capacity, or incurred a non-recoverable cost and the governing agreement does not state otherwise.
3. Milestone and project payments
Milestone payments are earned as the stated work is performed. Amounts for completed discovery, approved deliverables, accepted milestones, time already used, or capacity already reserved are non-refundable except where required by law or expressly stated in writing.
4. Recurring services
Recurring services continue at the disclosed interval until canceled. Cancel before the next renewal to prevent future recurring charges. Unless required by law or expressly agreed otherwise, a charge is non-refundable after the billing period begins and unused time is not prorated.
5. Third-party fees and usage
Licenses, platform subscriptions, numbers, messages, storage, domains, carrier registration, advertising, media, data, transaction, or other provider costs are subject to the provider's terms and are non-refundable by DLS once provisioned, used, or committed.
6. Change requests and out-of-scope work
Work outside the approved scope requires written approval and may create additional fees or scheduling changes. Approval of a change request authorizes the associated charges under the terms stated in that request.
7. Cancellations
Notice periods and termination rights are stated in the applicable agreement. A cancellation stops future unperformed work after the effective date but does not erase fees already earned, committed expenses, approved milestones, or obligations that survive termination.
8. Billing errors and scope concerns
Report a suspected duplicate, unauthorized, or incorrect charge promptly and, unless law provides longer, within 30 days after it appears. If a deliverable appears inconsistent with the written scope, identify the requirement and concern promptly so DLS can review the agreement, work records, testing, and acceptance criteria.
9. Service interruptions
Provider outages, interface changes, internet or DNS failures, customer configuration, expired credentials, security restrictions, maintenance, and events beyond DLS's reasonable control do not automatically qualify for a refund. A service credit may be issued when required by a controlling agreement or at DLS's discretion.
10. No outcome-based refunds
DLS does not issue refunds solely because work did not produce a particular savings, ranking, lead volume, staffing result, conversion, revenue, compliance outcome, or other business result. Outcomes depend on customer adoption, data, third-party platforms, market conditions, and factors outside DLS's control.
11. How to cancel or request review
- Use the Contact page or email [email protected].
- Include the business name, account email, invoice or charge date, service, and reason. Do not send full payment-card information or passwords.
- Submit cancellation before the next billing date and retain the written confirmation.
A request for support, failed payment, removal of a payment method, or failure to use a service is not a cancellation.
12. Approved refunds and chargebacks
Approved refunds are returned to the original payment method where reasonably possible; financial institutions may require additional posting time. Contact DLS first about a disputed charge so it can be investigated. Nothing in this Policy limits a right that cannot be waived by law. DLS may provide relevant transaction, consent, service, and communication records to a payment provider.
13. Changes
DLS may update this Policy prospectively by posting a revised date. Changes do not retroactively remove a refund right expressly provided at the time of purchase.