Scope. These Terms govern use of digitalleadsoftware.com and DLS's public online pages, forms, demonstrations, and related website features. A separate order form, service agreement, statement of work, or business associate agreement may govern paid services and controls if it expressly conflicts with these Terms.
By accessing or using the website, submitting a form, requesting a demonstration, creating an account, or purchasing through an online checkout that links to these Terms, you agree to these Terms. If you use the website for an organization, you represent that you are authorized to act for that organization.
1. About DLS and the website
Digital Lead Software ("DLS," "we," "us," or "our") provides information about business technology services that may include AI-assisted call handling, missed-call response, lead capture, messaging, workflow automation, websites, integrations, and related implementation or support.
Website descriptions are general and may change. The exact scope, configuration, pricing, service level, and deliverables for paid services are those shown at checkout or stated in a separate written order or agreement.
2. Business use and eligibility
The website and services are intended primarily for lawful business use by adults who are at least 18 years old. You may not use the website or services if doing so would violate applicable law or a binding obligation to another party.
3. AI-assisted communications and output
Certain demonstrations or services may use artificial intelligence to answer or route calls, generate or send messages, capture caller-provided details, create summaries, suggest responses, classify information, or assist with scheduling and workflow actions.
- AI output can be incomplete, inaccurate, delayed, unavailable, or inappropriate for a particular situation.
- AI is an administrative tool and does not replace human review, professional judgment, or verification.
- DLS does not guarantee that every call or message will connect, be captured, be delivered, be accurately transcribed, or produce a qualified lead, appointment, sale, or revenue.
- The website and demonstrations are not emergency services and must not be used for emergencies or time-critical safety communications.
- Unless a separate written agreement expressly states otherwise, DLS does not provide medical, legal, financial, regulatory, or compliance advice.
4. Calls, recordings, transcriptions, and messages
Calls handled through a DLS demonstration or configured service may be processed by AI and may be recorded or transcribed when enabled. Appropriate notice and consent must be provided where required by law.
If you purchase or use a communications service, you are responsible for your customer-facing disclosures, lawful basis and consent, call-recording notices, message content, recipient lists, opt-out handling, quiet-hour rules, and compliance with telemarketing, privacy, consumer-protection, and industry requirements. DLS may suspend messaging or calling activity that appears unlawful, abusive, deceptive, unsafe, or likely to harm network reputation.
5. Your information, content, and instructions
You represent that information, contact lists, content, trademarks, images, recordings, scripts, and instructions you submit or authorize are accurate, lawful, and may be used for the requested purpose. You retain ownership of your content. You grant DLS and its service providers a limited right to host, copy, transmit, modify, and process that content only as reasonably necessary to operate, secure, support, and improve the requested website feature or service, subject to applicable agreements and law.
You are responsible for reviewing outputs and recipient details before reliance or external use. You must not submit unnecessary sensitive information through public website forms or demonstration channels.
6. Prohibited use
You may not use the website or any demonstration to:
- Violate law, infringe rights, impersonate another person, or misrepresent affiliation.
- Send spam, unlawful automated calls or texts, deceptive promotions, or content without required consent.
- Upload malware, attempt unauthorized access, probe security, interfere with service, or evade usage controls.
- Reverse engineer, scrape at unreasonable volume, copy non-public workflows, extract prompts or source code, or use the website to build a competing service except where law expressly permits.
- Submit protected health information, financial account credentials, government identifiers, or other highly sensitive data through a general form or public demo unless DLS has expressly authorized a properly configured channel in writing.
- Use AI output as the sole basis for medical, legal, credit, employment, housing, insurance, eligibility, safety, or other high-impact decisions.
7. Accounts and security
If website access requires credentials, you are responsible for safeguarding them, limiting access to authorized users, and notifying DLS promptly of suspected unauthorized access. DLS may require verification, reset credentials, restrict access, or suspend an account to protect users, DLS, or third parties.
8. Fees, recurring billing, cancellation, and refunds
Pricing and billing terms shown at checkout or in an applicable written order are incorporated by reference for that purchase. Recurring services continue and renew at the disclosed interval until canceled. You may cancel before the next renewal to prevent future recurring charges. The separate Refund and Cancellation Policy posted on the website applies to online purchases unless a written service agreement says otherwise.
Taxes, carrier charges, usage charges, third-party fees, add-ons, and out-of-scope work may apply when disclosed or separately approved. You are responsible for maintaining a valid payment method and accurate billing information.
9. Third-party platforms and links
The website and services may rely on telecommunications carriers, hosting providers, AI providers, payment processors, CRM and communications platforms, email providers, advertising networks, domain registrars, APIs, and other third parties. DLS does not control and is not responsible for their content, terms, privacy practices, outages, filtering, delays, policy changes, access restrictions, pricing changes, or security events outside DLS's reasonable control.
Links to third-party sites are provided for convenience and do not imply endorsement. Your use of a third party is governed by that party's terms.
10. Intellectual property
The website and DLS materials, including software, templates, designs, text, graphics, workflows, connectors, prompts, routing logic, methods, documentation, trademarks, and improvements, are owned by DLS or its licensors and are protected by law. Except for the limited right to use the website for its intended purpose, no right or license is granted.
You may not sell, sublicense, reproduce, publicly display, remove notices from, or create derivative works from DLS materials without written permission, except where law expressly permits.
11. Feedback
If you voluntarily provide suggestions or feedback, you grant DLS a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided DLS does not publicly identify you without permission.
12. Website availability and changes
DLS may modify, suspend, limit, or discontinue website features at any time. DLS does not promise uninterrupted, secure, or error-free operation. Maintenance, vendor changes, internet failures, cyberattacks, carrier filtering, force majeure events, and other circumstances may affect availability.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, DEMONSTRATIONS, AND PUBLIC CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." DLS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS.
DLS does not warrant that the website or any demonstration will meet your requirements; that errors will be corrected; that communications will be delivered; or that any lead, appointment, conversion, savings, compliance result, or business outcome will occur.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLS AND ITS AFFILIATES, PERSONNEL, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, LEADS, OR OPPORTUNITIES; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLS'S TOTAL LIABILITY ARISING FROM PUBLIC WEBSITE USE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS OR (B) THE AMOUNT YOU PAID DIRECTLY TO DLS FOR THE SPECIFIC ONLINE PURCHASE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT. A SEPARATE WRITTEN AGREEMENT MAY STATE A DIFFERENT LIMIT FOR PAID SERVICES.
Some jurisdictions do not allow certain exclusions or limitations. In that event, the limitations apply only to the fullest extent permitted by law.
15. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless DLS and its affiliates, personnel, and service providers from third-party claims, damages, penalties, costs, and reasonable attorneys' fees arising from your unlawful use; your content, contact lists, instructions, or representations; your failure to obtain required consent or provide required notices; or your violation of these Terms or another person's rights.
16. Suspension and termination
DLS may restrict or terminate website or demonstration access for suspected fraud, security risk, illegal or abusive conduct, nonpayment, network harm, or material violation of these Terms. Provisions that by their nature should survive will survive, including ownership, disclaimers, liability limits, indemnity, and governing law.
17. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Before filing a claim, you agree to provide written notice describing the dispute and allow 30 days for informal resolution. Unless applicable law requires otherwise, exclusive jurisdiction and venue will lie in the state or federal courts located in Illinois.
18. Changes to these Terms
DLS may update these Terms by posting a revised version and effective date. Material changes apply prospectively unless law permits otherwise. If a change materially affects an active paid service, any notice required by the applicable order or law will be provided.
19. General
If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. DLS's failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms, together with policies and purchase terms expressly incorporated into them, are the entire agreement concerning public website use.
Contact
Digital Lead Software
[email protected]
(855) 899-2191
Contact form: digitalleadsoftware.com/contact